Privacy & Data Protection (UK GDPR)
SKINEXT is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and when you attend the clinic for consultations or treatments.
Who We Are
SKINEXT LTD is a UK-based aesthetic and laser clinic located at 10 Danziger Way, Borehamwood, WD6 5DA, registered in the United Kingdom under company number 15592337.
We are committed to ensuring that your personal information is handled lawfully, fairly, and transparently, in line with UK data protection legislation.
Data Controller
SKINEXT LTD acts as the Data Controller for all personal and sensitive data collected through our website, consultation process, and in-clinic treatments.
What Information We Collect
We may collect personal and sensitive information including, but not limited to:
- Name, contact details (phone number, email address)
- Medical history, consultation records, treatment notes, and treatment outcomes
- Skin assessments and suitability evaluations
- Clinical photographs taken for assessment and treatment monitoring
- Communications sent to us via WhatsApp, phone calls, email, or social media
- Technical data collected via cookies and analytics tools
We do not require users to create accounts or submit online forms to use our website.
How We Collect Information
We collect information in the following ways:
- When you contact us via the WhatsApp button (+44 7840 311091)
- When you use the Call Now button or contact us by phone (+44 7840 311091)
- When you contact us via email (skinextuk@gmail.com)
- When you attend the clinic for consultations or treatments and complete consultation or consent forms
- When you interact with our social media links (Instagram, Facebook, TikTok), subject to the privacy policies of those platforms
- Through cookies and analytics technologies used on our website
How We Use Your Information
Your personal information is used to:
- Respond to enquiries and manage appointment requests
- Assess suitability for laser and aesthetic treatments
- Provide safe, appropriate, and effective treatments
- Maintain accurate medical and treatment records
- Monitor treatment progress and outcomes
- Meet legal, regulatory, and insurance obligations
With your explicit consent, we may also use your contact details to send information about services, updates, or promotions. You may withdraw this consent at any time by contacting us directly.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Your explicit consent
- The performance of a contract or pre-contractual steps
- The provision of health and aesthetic treatments
- Compliance with legal and regulatory obligations
Processing of Health Data
Where we collect and process health-related and medical information as part of our consultation and treatment process, this is carried out in accordance with Article 9(2)(h) of the UK GDPR, relating to the provision of health care, alongside your explicit consent and our legal and professional obligations.
Clinical Photography
Clinical photographs may be taken before, during, and after treatment for consultation, treatment planning, progress monitoring, and medical record purposes.
These images form part of your confidential client record and are stored securely in accordance with UK GDPR.
Identifiable images will not be used for marketing or promotional purposes without your separate, explicit consent.
Anonymised, close-up before and after images of treated areas may be used for marketing or educational purposes, provided that no identifying features are visible and the individual cannot be identified directly or indirectly.
Cookies
Our website uses cookies to ensure core functionality and to support analytics and advertising, where consent has been provided.
Cookies used may include:
- JSESSIONID – essential session management (no consent required)
- AWSALBTG – load balancing and website performance (no consent required)
- gcl_au – Google Ads tracking (requires consent)
- _sp_id.535c / _sp_ses.535c – Snowplow Analytics (requires consent)
- dm_* cookies – user behaviour tracking (requires consent)
Non-essential cookies are only activated after you provide consent via our cookie banner.
You may manage or block cookies at any time through your browser settings.
Data Sharing
We do not sell, rent, or trade your personal information.
Your data may only be shared where required by law, regulatory authorities, or where necessary to obtain medical advice or manufacturer support related to your treatment.
Data shared with third-party platforms (such as social media providers) is subject to their respective privacy policies.
Some communications, including those made via WhatsApp and social media platforms, may be processed outside the United Kingdom by third-party service providers. Where this occurs, appropriate safeguards are applied in accordance with UK GDPR requirements to ensure the protection of your personal data.
Data Retention
Personal data collected through website interactions (such as enquiries via WhatsApp, phone calls, or emails) is typically retained for up to 12 months after the last interaction, unless a longer period is required by law.
Medical and treatment-related records collected as part of in-clinic consultations and treatments are retained in line with professional, medical, and insurance requirements and are typically kept for a minimum of 7 years.
Data Security
We implement appropriate technical and organisational measures, including secure storage and restricted access, to protect your personal information from unauthorised access, loss, or misuse.
Access to personal and medical data is limited to authorised members of the SKINEXT team only.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request restriction or deletion of your data where legally applicable
- Object to processing or withdraw consent at any time
To exercise your rights, please contact us using the details below. We aim to respond to all requests within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Insurance Information
All treatments at SKINEXT are carried out by trained and qualified therapists.
SKINEXT holds appropriate Professional Indemnity and Public Liability Insurance covering the treatments provided, in accordance with UK industry and insurance requirements.
Complaints Procedure
We are committed to providing a high standard of care and professionalism.
If you have any concerns or wish to make a complaint regarding your treatment or experience, please contact SKINEXT as soon as possible. Complaints may be raised in writing or directly with the clinic.
All complaints will be acknowledged, investigated fairly, and responded to within a reasonable timeframe.
Raising a complaint will not affect your current or future care.
Nothing in our policies, terms, or procedures is intended to exclude or limit any rights that may apply under UK consumer law.
Contact Us
If you have any questions about this policy or how we handle your data, please contact us via:
- WhatsApp: +44 7840 311091
- Phone: +44 7840 311091
- Email: skinextuk@gmail.com
Last Updated
22 Dec 2025